TERMS & CONDITIONS OF SALE

Bespoke floral design — Weddings & exceptional celebrations

Version française — Conditions Générales de Vente

Article 1 — Purpose and scope

These Terms & Conditions of Sale (the « Terms ») govern all services provided by Hibiscus Events: design, supply, installation and removal of floral décor, as well as the rental of decorative equipment.

These Terms are attached to every quote. Signing the quote constitutes full acceptance of these Terms, which prevail over any other document, unless specific conditions are expressly stated on the quote.

Article 2 — Quotes and contractual commitment

Our quotes are valid for one (1) month from their date of issue. The website www.hibiscusevent.com is for information only: no order can be placed online.

The order becomes firm and binding upon receipt of the signed quote, marked « Approved » (« Bon pour accord »), together with the deposit set out in Article 8. Both parties are then definitively bound: the client to pay the amount stated on the quote, and Hibiscus Events to deliver all services described therein.

Article 3 — Services and the nature of flowers

Hibiscus Events undertakes to do everything in its power to fully satisfy its client, in accordance with the quote. Installation and removal of the décor are carried out by our team.

Flowers and foliage are natural, seasonal products. Their colour, shape and degree of bloom may vary, and such variations shall not be considered a defect. Should a variety be unavailable or of insufficient quality, Hibiscus Events reserves the right to replace it with a variety of equivalent value and effect, in keeping with the colour palette and overall vision agreed with the client.

Mood boards, sketches and visuals express an artistic intention and are not an exact reproduction.

Article 4 — Changes to the order

Any change requested after the quote has been signed (quantities, number of guests, décor elements) is subject to Hibiscus Events’ approval and will be covered by an additional quote. Changes are accepted no later than one (1) month before the event date, subject to availability.

A reduction of the order shall not entitle the client to a refund for flowers and supplies already ordered.

Article 5 — Set-up and venue access

Hibiscus Events is not responsible for table layout, which remains the responsibility of the client or the venue; we are, however, happy to advise on request. Where table linen is provided by the caterer, it must be in place before our team arrives.

The client guarantees access to the venue at the agreed times and that all necessary venue authorisations have been obtained (fixings, suspended installations, candles, vehicle access, water supply). Any waiting time or additional costs attributable to the venue or other suppliers may be invoiced.

Décor items are collected at the end of the event or the following day, at the time set out in the quote, in the presence of a client representative in order to record any breakage or damage.

Article 6 — Rented equipment and security deposit

Containers, vases, structures, chandeliers, candelabras, linens and glassware provided remain the exclusive property of Hibiscus Events. Floral arrangements belong to the client; their containers and supports are collected upon removal.

Equipment is under the client’s responsibility from installation until collection. A security deposit may be requested (uncashed cheque, bank transfer or card pre-authorisation); its amount is communicated when the quote is signed. It is returned after inventory. Any breakage, loss or damage will be invoiced at replacement value.

Article 7 — Prices

Prices are quoted in euros, excluding taxes, and are those in force on the date the quote is issued. VAT is charged at the applicable rate, unless an exemption or reverse-charge mechanism applies (in particular for business clients established outside France), as stated on the quote and invoice.

Transport, travel and, where applicable, team accommodation costs are specified on the quote.

Article 8 — Payment terms

Unless otherwise stated on the quote: a 30% deposit is required upon signature of the quote to secure the event date; the balance is due no later than one (1) month before the event date.

Payments are made by bank transfer. Bank charges relating to international transfers are borne by the client.

Any late payment will incur penalties at three times the French statutory interest rate and, for business clients, a fixed recovery fee of €40. Hibiscus Events reserves the right to suspend the service if the balance has not been paid by the due date.

Article 9 — Right of withdrawal (private clients)

Where the client is a consumer and the contract is concluded at a distance or off-premises, the client has fourteen (14) days from signature of the quote to exercise their right of withdrawal, by registered letter with acknowledgement of receipt or by e-mail to: Hibiscus Events, 4 rue de Picardie, 91130 Ris-Orangis, France — contact@hibiscusevent.com.

Sums paid will be refunded within fourteen (14) days of receipt of the request. If the client has expressly requested that the service begin before the end of this period, costs already incurred remain payable. This right does not apply to business clients.

Article 10 — Cancellation and postponement

Outside the right of withdrawal, any cancellation must be notified in writing. The deposit paid is retained by Hibiscus Events and is non-refundable. If cancellation occurs less than one (1) month before the event, the full amount of the quote is due.

Any request for postponement is subject to Hibiscus Events’ approval and availability. If approved, the deposit may be transferred once to a new date set within twelve (12) months; prices may be adjusted.

Article 11 — Force majeure

Neither party shall be held liable for any failure resulting from force majeure within the meaning of Article 1218 of the French Civil Code. If the event cannot take place for this reason, sums paid, less costs already incurred (flowers ordered, supplies), will be held as a credit usable within twelve (12) months.

Article 12 — Liability

Hibiscus Events shall not be held liable for any failure (delay, poor workmanship, hidden defect) attributable to third parties, in particular other suppliers or the venue, nor for late delivery of equipment or furniture supplied by third parties. In the event of a dispute, the client shall address the supplier concerned.

Nor shall Hibiscus Events be held liable for damage caused by guests, or for the effects of weather conditions on outdoor installations. In any event, its liability is limited to the amount of the service ordered.

Article 13 — Intellectual property and image rights

Sketches, mood boards, visuals and creations produced by Hibiscus Events remain its intellectual property and may not be reproduced or shared with another supplier without its written consent.

Hibiscus Events is authorised to photograph and film its work and to use these images for communication purposes (website, social media, portfolio, marketing materials), without identifiably showing guests without their consent. The client may object in writing before the event.

Article 14 — Personal data

The data collected is necessary to prepare the quote and deliver the service. It is neither sold nor disclosed; it may be shared with our partner suppliers with the client’s consent.

In accordance with the General Data Protection Regulation (GDPR) and the French Data Protection Act, the client has the right to access, rectify, erase and object to the processing of their data, by writing to contact@hibiscusevent.com. The client may also lodge a complaint with the CNIL (French data protection authority).

Article 15 — Mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, consumer clients may refer any dispute, free of charge, to the consumer mediator.

Article 16 — Governing law and jurisdiction

These Terms are governed by French law. In the event of a dispute, the parties will seek an amicable solution. Failing this, the courts with jurisdiction over Hibiscus Events’ registered office shall have sole jurisdiction, subject to mandatory consumer protection rules.

These Terms are available in French and English; in the event of any discrepancy, the French version shall prevail.